GM's scare tactics fail to win over YouTube users
General Motors has posted its call for an auto-industry bailout directly to the Net, with predictably disastrous results. GM marketers have clearly fallen for the myth of Internet PR — that taking a company's message directly to the people through social media will give it a much friendlier reception than if it is filtered through the mainstream media. The reality?Slapping an infomercial on YouTube will generate far worse publicity than talking to friendly Detroit-based hacks on the automotive beat, who are every bit as dependent on the U.S. car industry for their paycheck as assembly-line workers are. The 81,724 YouTube viewers who have watched the clip are as vicious as ever, rating it two stars out of five (a mercy rating, surely), calling for GM's collapse, and decrying the notion of a government bailout. The only upside for Detroit's messagemakers: The instant YouTube reaction allows them to take their PR campaign back to the shop all the sooner.