44% of Americans ages 65 and older do not use the internet, and these older Americans make up almost half (49%) of non-internet users overall.
44% of offline adults have asked a friend or family member to look something up or complete a task on the internet for them.
So, yeah, the offline adults are exactly who you thought they were: your elderly parents/grandparents who occasionally call upon your online savvy when they need help.
At times like these, I'm grateful that my parents - for all their faults - enjoy and are willing to learn how to use technology.