Mark Malkoff struggled heroically to get thrown out of an Apple store. Having a pizza delivered didn't do it. Bringing in a band didn't do it. Dressing as Darth Vader didn't do it. Not even the goat got him ejected.

Netflix's phone lines are overloaded, its blog comments maxed out and its hate mail has become a trending topic on Twitter. All because of a $6 price hike.

Oh, the things they say about us in Indian call centers. About Americans, about Australians — it's terribly insulting stuff. It's also kinda true!

Blogger Mike Blumenthal reports the Better Business Bureau gave Google a 'C-' because of its unresponsiveness to customer complaints. This would be embarrassing if Better Business Bureau grades actually meant anything.

iPhone users: You have been living a lie! A LIE! Apple says that the formula it uses for calculating signal bars has been wrong for years, and that this is the cause of the iPhone 4's mysterious reception problems.

"Fatal Airplane Crashes Drop 65%," says the Times. Yeah, the airline industry now prefers to kill you slowly, via cabin fever and pure, white-hot frustration. (Still bitter over missing baggage, lost seven weeks ago. In Hamburg. By BMI. In case anyone's asking.)