PAUL BOUTIN — What do those guys in Operations do all day? You can never get your systems administrator's help when you need it. That's because you haven't figured out how to grease the skids: Say hello, fill out the paperwork, and never forget the sysadmin's secret super power.No one sets out to be a professional systems administrator — do you ever see kids wearing toy pagers playing sysadmin? For those fluent with computers but uninterested in writing huge software programs, it's a pretty good job. Except for the part where they have to deal with you. Treat your admin accordingly, and you'll find your PC mysteriously runs better than anyone else's.