Cra-zazy customers hardly need to be told where they can take their complaints: They just need an outlet. Get Satisfaction aims to automate the bitchfest. Bonus: Its president is Lane Becker, one of Valleywag's most lovably lubricated crush objects — clothed, bespectacled and interviewed in this clip from Web 2.0 in New York. Becker's founding cohotties are Thor Muller and Amy Muller. The "frictionless" solution to demanding customers, who will blog about your inadequate service as soon as look at you, was hatched out of the mayhem caused by their mail-order grab bag business for previously free conference tchotchkes, Valleyschwag.

Fred Wilson of Union Square Ventures carrying his own lunch order from Shake Shack in Manhattan's Madison Square to a group of tables where he was entertaining wantrepreneurs in New York for the O'Reilly Web 2.0 Expo. Not pictured: Lane Becker, president of online customer-service startup Get Satisfaction, who kept his distance from the assembled nerds, pacing around a tree and chatting on his cell phone.

AUSTIN, TX — I almost didn't sleep last night. At 4 a.m., after posting party reports for you ungrateful bastards my gorgeous, intelligent readers, I considered just powering through until my breakfast meeting with the boss, who was flying back to New York in the morning. Instead, I caught a disco nap. Even so, I arrived at the PureVolume ranch looking more rested than the weary souls shuffling in for free breakfast tacos. If you haven't had an Austin-style breakfast taco — soft tortilla with eggs and bacon or chorizo — then you should reflect on the direction your life is taking and what you can do to amend your ways.