The nonprofit advocacy group Public Citizen has volunteered to represent Jen and John Palmer—the coupled fined $3500 for posting a negative review online—in a case against KlearGear.com. Their lawyer, Scott Michelman, has written a letter demanding the company "fix the situation" by Dec. 16 or face a lawsuit.

Like many consumers who have had a bad experience, Jen Palmer wrote a review online in 2008 after the Christmas presents her husband ordered from Kleargear.com never arrived. Years later, thanks to her online review, the couple is facing a damaged credit score and a $3,500 fine.