CNBC reporter Julia Boorstin chatted me up about Google's drop in the customer-satisfaction rankings, amid a host of complaints about Gmail, Google News's new comments experiment, and other bad moves. My assertion: Yes, Google's got a valuable brand, but its users don't have a deep emotional connection with that brand, and it's ultimately a fragile relationship. How fragile? Check out the eyebrow action! You know a company's in trouble when a pundit deploys the dreaded raised eyebrow.