comcast
Comcast: We'll Give You This Refund If You Swear to Tell No One
Jay Hathaway · 05/07/15 04:50PMThere’s good news and bad news in Comcast’s alleged mission to improve its worst-in-America customer service. Good: You might actually get a refund after they bill you for equipment you’ve already returned. Bad: You’ll have to sign an agreement never to tell anyone that Comcast overcharged you in the first place.
Jay Hathaway · 04/24/15 08:16AM
The Comcast-Time Warner Cable Merger Is Dead, Probably
Jay Hathaway · 04/23/15 12:00PM The FCC is very likely to block Comcast and Time Warner Cable, the reigning Worst Company in America and Most Hated Company in America, from completing their $45.2 billion super-megamorph into The Worst, Most Hated Company in America, a source familiar with the deal told Bloomberg today. Hey Comcast, have you tried turning it off and rebooting it?
Comcast Reluctantly Lets Man Cancel Service After His House Burns Down
Jay Hathaway · 04/10/15 09:10AMJust over a week ago, a St. Paul, Minn., man told Comcast he'd like to cancel his cable service. It's never as simple a process as it should be, but 66-year-old Jimmy Ware had a pretty good excuse: His entire house had burned down, and everything inside—including TVs and cable box—was destroyed in the fire.
Man Forced to Sell His New House Because Comcast Lied to Him
Jay Hathaway · 03/27/15 10:20AMComcast Cashed an Elderly Woman's Rent Check, Offered Her Credit Instead
Jay Hathaway · 02/13/15 03:36PMFrances Wilson, a 79-year-old woman living in Albuquerque, N.M., on a fixed social security income, accidentally mailed her rent check to Comcast along with her monthly cable bill. It should've been an easy mistake to correct, given that the check wasn't made out to Comcast, but the two-time Worst Company in America has a knack for complicating things.
Comcast Apologizes for Making a 63-Year-Old Customer Its "SuperBitch"
Jay Hathaway · 02/06/15 12:31PMComcast, in the process of trying (or pretending) to reform its worst-in-America customer service, hit a snag this week when it had to apologize to customers for changing the names on their accounts to Whore, Asshole, Dummy, and Fuck You. The company downplayed the incidents, saying they'd cut ties with the "vendor call center" behind one of the name-changes, but more keep popping up. The latest: A 63-year-old woman known in Comcast's billing system as "SuperBitch."
Comcast: We'll Work on Not Calling Customers Whores and Assholes
Jay Hathaway · 02/03/15 12:50PMComcast, the internet service provider that inspired book one of Dante's Divine Comedy, promised last year that it would begin the years-long process of making its customer service not the actual worst in America. How's that going? Not so good, according to Comcast subscriber Julie Swano. Or, as Comcast knows her, "Whore Julia Swano."
Comcast Plays Cool Prank on Customer Who Tried to Cancel Her Cable
Gabrielle Bluestone · 01/28/15 10:29PMEven Recording Your Comcast Calls Doesn't Seem to Help Anymore
Jay Hathaway · 12/30/14 05:55PMComcast Billed a Customer $3,000 For Moving Out of Their Clutches
Jay Hathaway · 11/21/14 01:54PMThe Man Who Says Comcast Got Him Fired Has Filed a Lawsuit
Jay Hathaway · 10/17/14 11:23AMA former employee of accounting firm PricewaterhouseCoopers claimed Comcast got him fired from his job, and set an Oct. 14 deadline for the company to give him a full apology and a monetary settlement. He got a half-assed apology instead. So, two days after the deadline passed, he stuck to his word and filed a lawsuit.
Comcast Half-Apologizes to the Customer It Allegedly Got Fired
Jay Hathaway · 10/09/14 08:56AMAccountant Says Comcast Got Him Fired for Contesting Bogus Charges
Jay Hathaway · 10/07/14 03:55PMComcast allegedly pulled strings to get one of their customers fired from his job at a prestigious accounting firm after he complained about billing issues and false charges. The former Comcast customer, identified only as "Conal," told his story to Consumerist, the site whose readers have named Comcast "the worst company in America" two years running.
Comcast: We'll Try to Stop Fucking You, But "It May Take Years"
Jay Hathaway · 09/29/14 12:20PMComcast Subscribers Discover New Circles of Customer Service Hell
Jay Hathaway · 08/13/14 10:00AMTwo recent high-profile calls to Comcast customer service—one where a rep kept a couple stuck in a verbal loop for 20 minutes as they desperately tried to disconnect their service, and one where the company only reversed fraudulent fees because the customer recorded the call—have opened the floodgates of evidence that your only choice for cable service doesn't give a shit about you.
Here's the Awful Sequel to the Comcast Customer Service Call From Hell
Jay Hathaway · 08/11/14 11:21AMIf last month's Comcast customer service débâcle, where a "rep from hell" kept Ryan Block and his wife on the phone for 20 minutes while they desperately tried to cancel their service, didn't convince you to record all your customer service calls, this new one just might. As Virgil said to Dante, let us descend now into even greater woe.
Telecom Workers: Send Us Your Customer Service Call Scripts
Andy Cush · 07/31/14 12:45PMComcast COO Dave Watson has admitted that company policy was at least as much to blame for the customer service call from hell as the sad, desperate employee heard on the recording. As Watson wrote in a memo, that customer retention rep was only doing what he was trained to do. But what was he trained to do, exactly?
Comcast Exec on Torturous Customer Call: "We Fell Short"
Andy Cush · 07/22/14 03:00PMListening to the customer call heard around the world, it's hard not to sympathize with both parties. Ryan Block, the caller, just wanted to disconnect his cable service, but the nameless Comcast rep on the other end was only doing what he was trained to do: break customers down, bit by bit, until they crawl back into the company's welcoming arms.