customer-service
Amtrak Does Not Want to Hear Your Thoughts on Amtrak Today
Leah Beckmann · 05/13/15 01:50PMComcast: We'll Give You This Refund If You Swear to Tell No One
Jay Hathaway · 05/07/15 04:50PMThere’s good news and bad news in Comcast’s alleged mission to improve its worst-in-America customer service. Good: You might actually get a refund after they bill you for equipment you’ve already returned. Bad: You’ll have to sign an agreement never to tell anyone that Comcast overcharged you in the first place.
AT&T Billed an Elderly Man $24,000 for Using AOL Dial-Up
Jay Hathaway · 04/28/15 03:50PMAn 83-year-old Los Angeles man couldn’t believe the bills AT&T kept sending him for his simple landline phone account—more than $24,000 over two months. But the company insisted he had to pay it, even though it seemed impossible that dialing up to AOL—the only thing he really used the line for—could cost that much.
Uber Tried to Charge a Passenger $12,000 for Her "Car Ride from Hell"
Jay Hathaway · 04/21/15 04:25PMGothamist reports on the harrowing tale of a woman who got in an Uber and took the “car ride from Hell” to get from Williamsburg to Midtown East, after which she had to dispute a $12,000 bill for her trouble. Sure, surge pricing was in effect, but she didn’t know it was going to be platinum surge pricing.
Man Forced to Sell His New House Because Comcast Lied to Him
Jay Hathaway · 03/27/15 10:20AMI Stand With This Dallas Bride Who Just Wants the Right Goddamn Doilies
Allie Jones · 02/27/15 01:29PMThis morning, a tipster sent us a local Dallas news story about a bride who is upset that her wedding invitations were delivered with the wrong kind of doilies. The tipster suggested that Gawker "make fun" of this bride, who was so distressed by the mixup that she turned to her local ABC affiliate to air her grievances.
Comcast Cashed an Elderly Woman's Rent Check, Offered Her Credit Instead
Jay Hathaway · 02/13/15 03:36PMFrances Wilson, a 79-year-old woman living in Albuquerque, N.M., on a fixed social security income, accidentally mailed her rent check to Comcast along with her monthly cable bill. It should've been an easy mistake to correct, given that the check wasn't made out to Comcast, but the two-time Worst Company in America has a knack for complicating things.
Even Recording Your Comcast Calls Doesn't Seem to Help Anymore
Jay Hathaway · 12/30/14 05:55PMPizza Hut Customer Says They Called Her "Pink Fat Lady" on a Receipt
Jay Hathaway · 10/14/14 04:23PMComcast Half-Apologizes to the Customer It Allegedly Got Fired
Jay Hathaway · 10/09/14 08:56AMAccountant Says Comcast Got Him Fired for Contesting Bogus Charges
Jay Hathaway · 10/07/14 03:55PMComcast allegedly pulled strings to get one of their customers fired from his job at a prestigious accounting firm after he complained about billing issues and false charges. The former Comcast customer, identified only as "Conal," told his story to Consumerist, the site whose readers have named Comcast "the worst company in America" two years running.
Comcast: We'll Try to Stop Fucking You, But "It May Take Years"
Jay Hathaway · 09/29/14 12:20PMLeSean McCoy on Leaving a 20-Cent Tip: "I Didn't Do Anything Wrong"
Jay Hathaway · 09/11/14 03:00PMComcast Subscribers Discover New Circles of Customer Service Hell
Jay Hathaway · 08/13/14 10:00AMTwo recent high-profile calls to Comcast customer service—one where a rep kept a couple stuck in a verbal loop for 20 minutes as they desperately tried to disconnect their service, and one where the company only reversed fraudulent fees because the customer recorded the call—have opened the floodgates of evidence that your only choice for cable service doesn't give a shit about you.
Here's the Awful Sequel to the Comcast Customer Service Call From Hell
Jay Hathaway · 08/11/14 11:21AMIf last month's Comcast customer service débâcle, where a "rep from hell" kept Ryan Block and his wife on the phone for 20 minutes while they desperately tried to cancel their service, didn't convince you to record all your customer service calls, this new one just might. As Virgil said to Dante, let us descend now into even greater woe.
Hotel Threatens to Charge Guests $500 for Every Negative Review
Jay Hathaway · 08/04/14 04:50PMTelecom Workers: Send Us Your Customer Service Call Scripts
Andy Cush · 07/31/14 12:45PMComcast COO Dave Watson has admitted that company policy was at least as much to blame for the customer service call from hell as the sad, desperate employee heard on the recording. As Watson wrote in a memo, that customer retention rep was only doing what he was trained to do. But what was he trained to do, exactly?
Cruise Line Screws Over Family of 5-Year-Old With Cancer
Jay Hathaway · 07/29/14 01:32PMComcast Exec on Torturous Customer Call: "We Fell Short"
Andy Cush · 07/22/14 03:00PMListening to the customer call heard around the world, it's hard not to sympathize with both parties. Ryan Block, the caller, just wanted to disconnect his cable service, but the nameless Comcast rep on the other end was only doing what he was trained to do: break customers down, bit by bit, until they crawl back into the company's welcoming arms.