I couldn't help but notice a trend in the New York Times report about bloggers and Twitter users who have gotten superior service from Comcast after complaining about the cable company online: They are all white. Brandon Dilbeck, William Pomerantz, Lyza Gardner: white, white, white. Oh, and all involved with the technology industry. And yet they all seem to be under the delusion that they are powerless and that no one listens to them. In fact, Comcast has assigned a white person, Frank Eliason, to listen to white people's complaints on Twitter and blogs full-time. Gardner seems like an especially noisome kind of white Twitter user — the one who will gladly talk behind your back when you're not listening, but then acts surprised when you overhear her:

A Comcast customer in Pittsburgh is not amused that Comcast cares. As Twitter user gpk3, he wrote "Comcast sucks," causing Frank Eliason, Comcast's Customer Outreach manager who keeps tabs on Twitter to respond "Welcome to Twitter. How can I change your perception?" The customer was not amused, accusing Comcast of invading his "personal space." And by "personal space" he seems to mean "messages publicly available to the world on the Internet," causing a few Twitterers to come to Comcast's defense. The person I feel sorry for isn't Eliason, though he has to put up with a lot representing the company. No, it's Comcast shareholders, who are actually surrendering some of their hard-earned monopoly profits to pay someone to use Twitter.