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I couldn't help but notice a trend in the New York Times report about bloggers and Twitter users who have gotten superior service from Comcast after complaining about the cable company online: They are all white. Brandon Dilbeck, William Pomerantz, Lyza Gardner: white, white, white. Oh, and all involved with the technology industry. And yet they all seem to be under the delusion that they are powerless and that no one listens to them. In fact, Comcast has assigned a white person, Frank Eliason, to listen to white people's complaints on Twitter and blogs full-time. Gardner seems like an especially noisome kind of white Twitter user — the one who will gladly talk behind your back when you're not listening, but then acts surprised when you overhear her:

"It’s one thing to spit vitriol about a company when they can’t hear you,” she said in an interview. It’s another, she said, when the company replies. “I immediately backed down and softened my tone when I knew I was talking to a real person.”

In her preposterously self-fawning online biography, Gardner writes: "I am, in short, a product of the Web. I am a mashup." All too true. Why do all of these people who live online, constantly communicating, persist in some kind of paranoid delusion that no one listens to them? Lyza, if you have something to say to Comcast, don't tell your Twitter followers one thing and the nice white man from Philadelphia another. Stick to your guns. Stab them in the face, not the back. Your Web-development clients should wonder what you spit about them when they're not on Twitter.