Frances Wilson, a 79-year-old woman living in Albuquerque, N.M., on a fixed social security income, accidentally mailed her rent check to Comcast along with her monthly cable bill. It should've been an easy mistake to correct, given that the check wasn't made out to Comcast, but the two-time Worst Company in America has a knack for complicating things.

Comcast, your back-to-back Worst Company in America champion, responded to a series of particularly egregious customer service screwups by putting a VP in charge of making the company's phone support a little less like the wrong side of the Acheron. It isn't working.

This week in Comcast Simply Doesn't Give a Fuck About You: A Tennessee man says the cable giant—ironic motto: "Comcast cares"—slapped him with a $3,000 bill because he moved to an area it doesn't serve.

Comcast has issued an apology to former customer Conal O'Rourke, who claims he was fired from his position at PricewaterhouseCoopers after calling Comcast's controller to complain about repeated overcharges on his bill.

Comcast allegedly pulled strings to get one of their customers fired from his job at a prestigious accounting firm after he complained about billing issues and false charges. The former Comcast customer, identified only as "Conal," told his story to Consumerist, the site whose readers have named Comcast "the worst company in America" two years running.

After a string of high profile customer service cock-ups, Comcast has put an executive in charge of fixing the problem (or at least making it seem like the company actually cares). But Comcast can't just stop screwing over its customers overnight—it's going to take years.

Two recent high-profile calls to Comcast customer service—one where a rep kept a couple stuck in a verbal loop for 20 minutes as they desperately tried to disconnect their service, and one where the company only reversed fraudulent fees because the customer recorded the call—have opened the floodgates of evidence that your only choice for cable service doesn't give a shit about you.

How do you feel about Comcast's proposed merger with Time Warner Cable? Trick question: It doesn't matter!