This Is What an Amazing Customer Service Experience Looks Like
Have you ever had one of those incredible customer service experiences that you just had to share with the whole world? No, of course you haven't.
That's because most companies refuse to allow their customer service reps to go off-script, even if it means driving the customer insane.
Which is why, when one Redditor had himself one of these mythological non-aneurysm-causing customer service exchanges, he felt compelled to post it online — if only so that others would believe him.
It starts with a simple, if quirky salutation: "This is Cpt. Mike of the good ship Netflix, which member of the crew am I speaking with today?"
Redditor normanhorn decided to play along, responding "Greetings, Captain. Lt. Norm here. Engineering has a problem to report."
And thus began the greatest impromptu role-playing game in recorded customer service history.
On Reddit, Lt. Norm said he believes Cpt. Mike "didn't expect me to take him up on the 'invitation' to be silly."
When another Redditor suggested Cpt. Mike may have been terminated following the exchange, Lt. Norm responded: "I would feel really bad if that happened because I shared the image. But I doubt it will. This is great advertising for Netflix."
And for the record, this is the glitch that started it all:
