Only half our users hate us!
Poor, deluded Meg Whitman. The eBay CEO is so out of touch with her customers' discontent that she brags to Bloomberg News about this fact: Less than half of the users of PayPal, eBay's online-checkout service, think it's "good." Granted, Google Checkout, the search engine's rival payment product, comes off less well. But Whitman should be distraught, not gleeful, at such low customer-satisfaction scores.